Terms and conditions of use

Personal Photographs

Email your photograph and a few instructions/suggestions (if you feel you need to). We will then send you a couple of rough renderings. Once you have decided on the rendering you like, we will then send a quote and 60% deposit will be required before iluustrations begin. We will email progress reports. Balance of payment is required once illustration is completed.

Illustrations from our files

All illustrations from our files are original from original photographs.

Damage

We are not responsible for any damage during transportation. But will review any complaints and may re-illustrate at no extra cost if we agree with your complants.

Shipping

Packages are generally dispatched within 2 days after receipt of payment and are shipped via our courier company with tracking and drop-off without signature. If you prefer delivery by your own courier company, an additional cost may be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.